The regularly performed participant or student satisfaction surveys result in a predominantly positive, over 90%, general approval rate. The respective scores offer proof of the commitment, high level effort, and efficiency of our several native tongue instructors, experienced and highly qualified language teachers, and dedicated customer service associates.
The results and attrition rates of adult education training schemes organised according to the specifications of the 2018 Adult Education Act in light of the respective satisfaction survey:
- Overall customer satisfaction in 2018: 94%
- Satisfaction rate concerning English language training programs in 2018: 94%
- Satisfaction rate concerning German language training programs in 2018: 94%
Customer satisfaction rate according to the given items of the questionnaire:
| 1. | Instructor performance in the theoretical section of the training program | 94% |
| 2. | Instructor performance in the practical section of the training program | – |
| 3. | The standard of educational materials provided during the training programs | 92% |
| 4. | The standard of the practical section of the training programs | – |
| 5. | Methods for monitoring acquired knowledge | 93% |
| 6. | General conditions provided by the training institution or organisation | 92% |
| 7. | Organization and arrangement of training programs | 94% |
| 8. | Customer service | 97% |
| 9. | Overall satisfaction level in light of previous expectations | 94% |
The results and attrition rates of adult education training schemes organised according to the specifications of the 2017 Adult Education Act in light of the respective satisfaction survey:
- Overall customer satisfaction in 2017: 96%
- Satisfaction rate concerning English language training programs in 2017: 96%
- Satisfaction rate concerning German language training programs in 2017: 96%
Customer satisfaction rate according to the given items of the questionnaire:
| 1. | Instructor performance in the theoretical section of the training program | 97% |
| 2. | Instructor performance in the practical section of the training program | – |
| 3. | The standard of educational materials provided during the training programs | 96% |
| 4. | The standard of the practical section of the training programs | – |
| 5. | Methods for monitoring acquired knowledge | 97% |
| 6. | General conditions provided by the training institution or organisation | 93% |
| 7. | Organization and arrangement of training programs | 96% |
| 8. | Customer service | 97% |
| 9. | Overall satisfaction level in light of previous expectations | 96% |
The results and attrition rates of adult education training schemes organised according to the specifications of the 2016 Adult Education Act in light of the respective satisfaction survey:
- Overall customer satisfaction in 2016: 94%
- Satisfaction rate concerning English language training programs in 2016: 94%
- Satisfaction rate concerning German language training programs in 2016: 94%
Customer satisfaction rate according to the given items of the questionnaire:
| 1. | Instructor performance in the theoretical section of the training program | 98% |
| 2. | Instructor performance in the practical section of the training program | – |
| 3. | The standard of educational materials provided during the training programs | 93% |
| 4. | The standard of the practical section of the training programs | – |
| 5. | Methods for monitoring acquired knowledge | 94% |
| 6. | General conditions provided by the training institution or organisation | 92% |
| 7. | Organization and arrangement of training programs | 92% |
| 8. | Customer service | 93% |
| 9. | Overall satisfaction level in light of previous expectations | 94% |
The results and attrition rates of adult education training schemes organised according to the specifications of the 2015 Adult Education Act in light of the respective satisfaction survey:
- Overall customer satisfaction in 2015: 93%
- Satisfaction rate concerning English language training programs in 2015: 95%
- Satisfaction rate concerning German language training programs in 2015: 91%
Customer satisfaction rate according to the given items of the questionnaire:
| 1. | Elégedettség a képzés elméleti részének oktatóival | 93% |
| 2. | Elégedettség a képzés gyakorlati részének oktatóival | – |
| 3. | Elégedettség a biztosított tananyagok színvonalával | 92% |
| 4. | Elégedettség a gyakorlati képzés színvonalával | – |
| 5. | A tudás ellenőrzésére alkalmazott módszerekkel való elégedettség | 92% |
| 6. | Elégedettség a képző intézmény által biztosított feltételekkel | 89% |
| 7. | Elégedettség a képzés szervezésével összefüggő tevékenységgel | 92% |
| 8. | Elégedettség az intézmény ügyfélszolgálati tevékenységével | 95% |
| 9. | Overall satisfaction level in light of previous expectations | 92% |
